Cable and Broadband











Carla Kidd

Founder and President

Carla Kidd founded iPacesetters, LLC in 2003 and owns a majority of the company’s equity through her investment vehicle, Seapine Investments. Seapine Investments, of which she is the sole owner, was established in 2003 to make the original investment in… read full bio

Gerry DeBiasi

Executive Chairman

Gerry DeBiasi is the Executive Chairman of iPacesetters and is also a Partner at Kidd & Company, the private equity investment firm behind iPacesetters. Gerry has been the driving force in the growth and development of the company since the original… read full bio

iPacesetters is a registered woman/minority-owned business.

Helpful Information about the Contact Center Industry

PACE – Professional Associate For Customer Engagement (Formerly American Telemarketing Association)
DMA – Direct Marketing Association
CTAM – Cable & Telecommunications Association for Marketing
NCTA – National Cable & Telecommunications Association
CTIA – The Wireless Association
SIA – Security Industry Association
ABM – American Business Media
BPA – BPA Worldwide
AAM – Alliance for Audited Media (Formerly Audit Bureau of Circulations)
FCC – Federal Communications Commission

Industry Media
Multichannel News
Security Dealer & Integrator
Hart Energy Publications


iPacesetters is committed to maintaining your privacy and the security of your personal information.

Do-Not-Call Compliance

iPacesetters provides calling services to business clients that sell or market products and services to individuals and businesses, or that contact individuals and businesses for market research purposes. iPacesetters only works on behalf of clients who either have a relationship with existing customers or who are attempting to contact prospective customers.

iPacesetters  adheres strictly to all Federal and State regulations and is accredited by the American Teleservices Association Self Regulatory Organization. iPacesetters will not contact you in violation of these regulations and will strictly adhere to any requests from individuals or businesses that do not wish us to contacted them on behalf of our clients.

If you wish to be taken off of any calling lists provided to iPacesetters by our clients, please click here to contact our Chief Compliance Officer, Mick Bennett. Please provide all telephone numbers that you wish to have added to our Do-Not-Call list. In addition, we will forward your number to the client on whose behalf we have contacted you for inclusion on their internal Do-Not-Call List as well.


Information That You Provide

We may, on certain occasions, request that you share your personally identifiable information, such as your name, postal address, email address, social security number, driver’s license number, credit card numbers, or bank account numbers. The personally identifiable information that you provide will be used to enable the delivery of information and services that you have requested. You may choose not to provide your personally identifiable information, but in doing so, you may limit your access to some information and functionality on, and you may limit our ability to provide services to you. Please note that if you provide us with a postal address or phone number, we may contact you by direct mail or telephone even if you have not specifically requested that we do so.

Cookies (or third-party service providers on our behalf) may set and access cookies on your computer. A cookie is a small amount of data (often including a unique identifier) that is exchanged between your browser a web site’s computers and stored on your computer’s hard drive. The information in cookies may be used to enable functionality on, to learn about your interests and preferences, to provide a more relevant online experience, to study the efficacy of marketing campaigns, and for other legitimate Web site operations and marketing purposes.

Log Information may collect information concerning Web site usage, including the visitor Internet domain and/or IP address, information concerning the visitor’s browser, and other access-related information. We may also aggregate this information in order to analyze and enhance our site’s utility.


iPacesetters will only share your personal information with third parties under the following circumstances:

We have your consent. If you consent to such data sharing, we will only share your personal information in a manner that is consistent with your stated preferences. You may change your preferences at any time.

We utilize a subsidiary, affiliate, or third-party that requires your personal information to perform services on our behalf. We require that these parties agree to comply with this Privacy Policy and any other appropriate confidentiality and security measures.

We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of iPacesetters, its users or the public as required or permitted by law.

If iPacesetters becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.


This Privacy Policy only applies to the Web site operating under the URL “” (and the underlying pages that exist under that primary URL) to which this policy is linked. Any information you provide when you visit a Web site other than that covered by this policy, including other Web sites affiliated with iPacesetters, is subject to the privacy policies posted on those Web sites, whether such Web sites are run and owned by subsidiaries or affiliates of iPacesetters or by third parties.

When working on behalf of our clients, iPacesetters operates in accordance with the relevant client’s privacy policies. This Privacy Policy does not apply to information collected, stored, or utilized on behalf of our clients.

This policy also does not apply to information that you may provide to by any means other than the Web site.


If you choose to visit, your online visit and associated information is subject to this Privacy Policy. This Privacy Policy will be updated periodically to comply with the evolving legal framework and to conform to our current business practices. Unless stated otherwise, our current Privacy Policy applies to all information that we have collected concerning you in connection with this site. You are encouraged to re-visit our Privacy Policy, as posted on the site, from time to time to check for updates. Again, if you have any questions or concern about our privacy practices, please contact us.

Let’s begin the conversation!

Find out how we can help you grow your business. Just complete the form below to contact one of our market specialists.

Your Name (required)

Company Name (required)

Your Email Address (required)

Your Telephone Number (required)

Company Website

What's Your Market? (required)

Your Message

There is never a dull moment at iPacesetters. Join the team of more than 1,600 professionals and you’ll find that everyday you will learn something new, have the opportunity to make your ideas known, and get the chance to make someone’s day.

We have plenty of locations where you can begin your career — Arizona, Florida, New Jersey, Oklahoma, Pennsylvania, West Virginia, Wisconsin, Dominican Republic, and India.

Contact us to see if there is a job opportunity that matches your skill set.

Montvale, NJ

Corporate Headquarters
135 Chestnut Ridge Road
Montvale, NJ 07645
Tel: (267) 530-6200
Mesa, AZ

1250 S Clearview Ave
Suite 100
Mesa, AZ 85209
Tel: (480) 887-8953
Lincoln, NE

5945 Cornhusker Hwy
Suite D
Lincoln, NE 68507
Tel: (402) 387-7864
Tulsa, OK

4115 South 100th East Avenue
Tulsa, OK 74146
Tel: (918) 257-3217

Weston, WV

89 Arnold Ave
Weston, WV 26452
Tel: (304) 250-4301
Carthage, MO

4212 S Chapel Road
Carthage, MO 64836
Tel: (417) 231-4067
Monroe, WI

National Virtual Office
PO Box 184
Monroe, WI 53566
Tel: (267) 530-6475
Pensacola, FL

180 E Burgess Road
Suite F
Pensacola, FL 32503
Tel: (267) 530-6700
Naples, FL

3606 Enterprise Ave
Suite 353
Naples, FL 34104
Tel: (267) 530-6290
Dominican Republic

22 Hostos St. Los Colegios
Santiago, Dominican Republic
Phone: +1 (809) 583-1171
RNC: 1-30-44260-6

Plot C-25, Stellar IT Park
Tower – I, Sixth Floor, Sector 62
Noida – 201309, UP
Tel : +91 (120) 240-5560

Thanks to our amazing clients who have repeatedly chosen us over the years, iPacesetters has grown from a small, mom-and-pop specialty telemarketer with less than 100 seats in 1988 to the 1,600 seat business we are today.

Here’s a brief history of iPacesetters. We’ve loved every moment of it!

  • TCIM Services acquired
    iPacesetters expands its presence in telco, financial services and energy industries (ISO 9000 certified).

  • Telestar Marketing acquired
    Making iPacesetters a formidable competitor in the cable industry

  • Charlton Group acquired
    The Charlton Group is acquired for its strategic position in the cable industry which also is the first PACE (Professional Association for Customer Engagement) Self-Regulatory Organization (SRO) certified contact center. Also, the company name was changed to iPacesetters.

  • IQR Resources acquired
    A thriving online directory research and development business acquired adding a leading-edge digital business unit to the company.

  • Quality Telemarketing acquired
    A call center with a strong publishing sector presence, is acquired resulting in iPacesetters becoming a major player in the publishing industry vertical

  • American Pacesetters acquired
    Kidd & Company acquire this company and make a massive investment to upgrade staff, technology and business processes.

  • iPacesetters was founded
    The company was founded as American Pacesetters in an Arizona living room

Acquiring and retaining the right customers is critical to the success of our clients. We also understand that each campaign requires the right technology and data to make intelligent marketing decisions.

Our solutions cover a broad spectrum of publisher needs, which make it possible for our clients to attract new readers and capture more revenue opportunities.

Our four products include:

  1. Audience & Subscription Management
    • qualification
    • renewal
    • reactivation
  2. Lead Generation
    • reader service
    • lead capture
    • lead scoring
  3. Online Directories
    • create
    • publish
    • monetize
  4. Campaign Management Tools
    • campaign planning
    • execution
    • analysis

Audience & Subscription Management

products-audience-managementNow, more than ever, as a publisher you face the challenge of managing audience interactions across a myriad of channels – social media, email, websites, chat, SMS, telephone and more. Depending on who your audience is you will have to meet people where they are and know the correct practices for connecting with them through their preferred method of communication.

iPacesetters’ Audience Management product is a tool that makes managing feature-rich subscription fulfillment and marketing easier. Instead of trying to respond to your customers through fifteen different channels you can just use one.

What you’ll get:

  • Secure, reliable, full-function Web access
  • Ability to create title-specific Web environments for subscribers
  • Intelligent e-marketing tools for cross-sell/up-sell at every subscriber Web visit or phone call
  • Complete Web customer service and e-commerce capability including renewal, change of address, payment, or account inquiry
  • PCI-compliant for secure credit card transactions
  • Robust reporting capabilities

Lead Generation

products-lead-generationWhen you advertise it should produce leads. We’re not talking about a huge list of people who clicked on a shiny ad on Facebook, we mean real leads that convert to customers.

We know that media buying for print and web can be overwhelming, especially with all the choices out there. So we’ve kept it simple for you by closing the loop. We do a lot more than just capture leads, we turn them into actionable information you can actually measure and make decisions with.


Set up an inbound marketing machine that will build your list in no time. This web-only solution gives you:

  • A custom lead-capture web site hosted by iPacesetters
  • Inventory on reader service pages for premium ad space
  • Quickly convert leads to buyers without the expense of search advertising
  • Microsites to display video and additional content for targeted campaigns
  • High conversion rate to purchase
  • Website open to non-subscribers searches
  • Extensive reporting capabilities to track website performance

Online & Offline
Implement a cost-effective, easy-to-implement lead generation program for publishing. This print and web solution gives you:

  • Reader response management across multiple touchpoints:
    • Traditional business or courtesy reply cards
    • Websites
    • Online ads
    • Vanity Toll-free numbers
    • Text Messaging (SMS)
  • Lead delivery in multiple file formats, including printed labels
  • Access to reports 24 hours a day, 7 days a week
  • Rapid turnaround of leads from our Naples, FL processing center

Online Directories

products-online-directory-servicesThere is yet another way that you can build a web presence that will help you monetize your data-intensive content. We have built a technology framework that allows us to create fully customizable online directories for your publishing business. You’ll be able to create, manage, and market interactive directories of information to acquire new subscribers and generate revenue from online advertising.

Build any type of directory, the simplest of Buyers’ Guides to even the most complex portal of proprietary data. Online directories give you:

  • A fully customizable online directory framework
  • Seamless integration with your existing web site
  • E-marketing and analytics tools to monitor and maximize performance
  • E-commerce for collection of subscription funds or payment for advertising
  • An experienced research team to compile and analyze directory data

Campaign Management Tools

There is only so much time in a day and so much money in your marketing budget. How can you make the best use of both without getting mediocre results? We have built a tool that responds to this challenge by enabling you, as a marketer, to do more with less.

This robust campaign management tool can handle your most challenging querying, segmenting, reporting and analytics tasks. Don’t worry, you don’t need to be a database administrator or programming expert to quickly gather the insights you’re looking for. We combine powerful data visualization capabilities with stream-of-thought analysis to simplify campaign planning and execution. The Campaign Management Tool will give you:

  • Consolidation of multiple data sources for a single view of customers
  • Software-as-a-Service (SaaS) deployment – no additional on-premise hardware or software required
  • Modeling tools for performing predictive analytics
  • Battle-tested support staff to make sure you’re up in no time and handle everything else in between