About Us

At iPacesetters we don’t try to be all things to all people, we are a sales company.

Time is important. Your time, your customers time and the time they spend interacting with your brand. Every minute should be one that reaffirms why they chose to contact you. Which is why we have made it our life’s work to become the smartest, fastest and friendliest contact center in the industry.

Your customers don’t care about Key Performance Indicators, Talk-Time or After Call Work, they want choices. iPacesetters understands this and looks to satisfy your customers desire to be treated well. Our client services team listens to your needs and to the data to quickly, yet carefully, craft campaigns that are relevant to generate sales from your target audience and maximize your revenue. Every agent is continually perfecting their skills and being trained to exceed your customers’ expectations.

With 1,600 employees serving customers through over 5 million interactions per year we are strategically deployed across the U.S., India, and the Dominican Republic. We can service any size campaign and we’re nimble enough to move quickly on urgent requests or last-minute changes to marketing goals.

Learn more about us:

Have someone call you

Executive Team

Patrick Ward
Chief Executive Officer
With more than 25 years experience in senior positions at firms such as GE Capital, APAC, Sykes, DST Systems, HP, IBM, Alpine Access and Arise, Pat has a passion for…
read full bio

Contact Pat: pward@ipacesetters.com

Bryant Richardson
Chief Operations Officer
Bryant Richardson brings 24 years of contact center and multi-channel direct marketing experience to iPacesetters. With an extensive background in executive…
read full bio

Contact Bryant: brichardson@ipacesetters.com

Andrew J. Bosko
Chief Growth Officer
Andrew J. (Andy) Bosko brings over 25 years of experience in successfully leading high-level sales, marketing and client services teams for fast-growing BPO companies…
read full bio

Contact Andy: abosko@ipacesetters.com

Jim Ferrato
Chief Information Officer
Prior to iPacesetters, Jim was the Chief Information Officer of ACCENT Marketing Services, LLC. Mr. Ferrato served as the Chief Information Officer and Senior… read full bio

Contact Jim: jferrato@ipacesetters.com

Richard Sauter
Chief Financial Officer
Richard has more than 25 years of experience as CFO/Controller in the healthcare, services and manufacturing industries… read full bio

Contact Richard: rsauter@ipacesetters.com