Markets We Serve

Different markets demand different approaches to generate sales and keep customers happy.

One size does not fit all. Using the same approach for every market simply won’t work. In order to create a successful marketing campaign it will require a team who can draw from years of experience. You can count on us to anticipate the needs of your customers and quickly adapt to changes in your market.

An expert in your specific market will work side by side with you to clearly identify your goals, keys to success and the best available data and business intelligence to make the right decisions.

The core vertical markets we cover are:

Cable & Broadband

markets-cable-broadbandWe know cable and broadband sales.  With nearly 20 years of industry experience working with the largest and most sophisticated cable/broadband providers, iPacesetters understands the unique needs of companies in this vertical.  We have the resources and expertise to help you grow your subscriber base and sell more services to existing subscribers.

With a sterling reputation in the cable/broadband space and a track record for innovation and performance, iPacesetters is the logical choice to help you with any of these sales and marketing strategies.

 

  •         New customer acquisition campaigns
  •         Customer retention/loyalty
  •         Collections
  •         Customer care
  •         Market research
  •         Upsells for digital packages, premium channel packages, high speed internet, VoIP and more

Take your marketing campaigns to the next level.
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Telecom & Wireless

markets-telecom-wirelessRapidly evolving technologies have created unique challenges for the telecommunications industry.  Telephone, cable, wireless, broadband and satellite companies are now all competing for the same piece of the pie.  To succeed, providers like these must be able to maintain trusted relationships with existing customers and make strong connections with new ones.

With our global footprint, keen understanding of complex government regulations and deep vertical market savvy, iPacesetters provides the type of outsourcing solutions that leading telecommunications and wireless companies need to grow their business.  Here are just a few of the services that our customers have come to rely on:

  •         General inquiries
  •         Account activation
  •         Billing inquiries
  •         Win-back and retention
  •         Loyalty/Membership programs

Get connected with the same team of experts used by the top telecom/wireless companies in the business.
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Security

markets-securityLeading residential and business security industry players turn to iPacesetters’ “Center of Excellence” for lead generation, appointment setting and sales support.  Our clients know us, like us and trust us inherently.  That’s why they use us exclusively and give us direct access into their business intelligence systems, allowing for quick and seamless interactions with their sales teams and customers.

Whether it’s lead generation, new business acquisition or cross-selling/upselling to customers in the small business, home office and residential sectors, look to iPacesetters to deliver unparalleled results.

Tap into the power of our “Center of Excellence”.
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Financial Services

markets-financialWith over 20 years experience in the Financial Services vertical, we know how to drive sales, improve retention and decrease acquisition costs, while maintaining the rigid adherence to data security – a must in today’s highly sensitive environment.

Plus, there’s little tolerance for anything less than an exceptional customer experience.  With this in mind, iPacesetters delivers a “concierge level of service” in which valued customers are treated with the utmost courtesy and respect.  Our clients can rest assured that their business is in good hands.

And since listening to the voice of the customer is so critical to your business, we’ll help you monitor feedback so that you can quickly respond to their concerns or identify new opportunities.

Some of the largest financial services companies in the business know this and have come to rely on us for:

  •     New customer acquisition
  •     Direct mail campaign follow-up calls
  •     Activation/conversion
  •     Billing support
  •     Rate changes support
  •     Enrollment processing
  •     Win-back & retention
  •     Member services acquisition
  •     Credit monitoring
  •     Debt cancellation

Take the first step to improving customer experience.
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Energy & Utilities

markets-energy-utilitiesOver the last few years, the energy and utilities sectors have undergone unprecedented deregulation.  While these changes have presented lucrative growth opportunities, new competitors have also seized the moment to get a foot in the door.

With all of this turbulence, energy and utility companies have turned to iPacesetters for innovative solutions to help them maintain existing customers and find new ones.

Specializing in the unique needs of the utility industry, we provide support for all aspects of the customer life cycle including:

  •     Customer acquisition
  •     Customer retention and win-back
  •     Early stage credit calls
  •     Outbound customer service calls (power outages, new service notification calls)
  •     Inbound contact center support

Find out how we can help you too.
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Healthcare

markets-healthcareiPacesetters helps leading healthcare companies connect with skilled nursing and hospice facility professionals regarding a number of complex healthcare software products.

With a customer base comprised of busy and difficult-to-reach people, healthcare companies rely on us to cut through the clutter, succinctly explain their products and lock-in appointments with the key decision-makers.

The end-result is a much greater percentage of successful meetings and a significant increase in product sales.

Customer loyalty is the proof of our success.  Our healthcare customers stay with us because they know that we deliver targeted and qualified leads.

Discover how iPacesetters unique approach to healthcare appointment setting can help you.
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Publishing & Media

markets-publishing-mediaOur client roster is comprised of the most prestigious publishing and media companies in the business.  While most use us for controlled and paid circulation subscription marketing, we also do a considerable amount of lead gen, web events and trade show work on their behalf.

A few of the reasons why iPacesetters is the logical choice for publishers and media companies:

 

  • We continually invest in our infrastructure, in our training programs, in our quality control processes and in our clients.
  • Our QA team monitors at least 20% of all calls made and agents are continually graded for adherence to quality standards.
  •  We have an impeccable audit history with BPA and serve on the BPA Telemarketing Advisory Committee.
  • We have a sterling reputation in the business for honesty, on-time deliverability, call quality and very competitive pricing.

Work with the best contact center in the publishing business.
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