About Us

Technology

iPacesetters offers a range of advanced technology options built on a robust telecommunications network. iPacesetters has a fully commissioned capability for chat, email, inbound, outbound and blended voice processes on both TDM and VoIP technology platforms, that offers:

Interactive Voice Response (IVR) to automate customer interactions from routine to complex system transactions, including touch-tone recognition.
Dynamically configured call and routing treatments allowing new campaigns and services to be set up and implemented at short notice.
Automated call distribution to teams of dedicated advisors.
Skills based routing to route customer calls to the most appropriately skilled associate.
100% Voice recordings for security, training, quality and BPA requirements.
Automated Dialing solutions deployed by iPacesetters from Nortel, Concerto and Interactive intelligence provide Automated, Predictive and Preview Dialing.