Services
Teleservices Sales & Support
iPacesetters is a global provider of outsourced contact center services to leading companies. We believe that one size does not fit all. As a result we customize our solutions to fit your needs. Our approach is to develop a specialized solution, plan and approach based on your business requirements.
We have the right shore solution for your needs. With offices in the US, India and the Philippines we can deliver the language, price and location to fit your budget and business requirements. Our goal is to transfer your culture and branding to one of our global offices, providing a seamless link to your company.
Customer contact types:
- Inbound
- Outbound
- Web
- Back Office
- Data Management
- Consumer
- Business to Business Support
- Sales
- Retention
Markets where we call/operate:
- Cable/Media
- Financial
- Technology
- Industrial/Manufacturing
- Healthcare
- Retail
We operate 24/7 and deliver support globally – America, Europe and Asia. iPacesetters has rigorous hiring standards to ensure we get the best-trained and most motivated agents. We pay higher than average to achieve this.
iPacesetters records 100% of our calls. We have very strict Quality Control procedures which cover Data QA, Voice QA and compliance. Calls are monitored each day followed by real-time coaching & training:
- 100% of all call data is checked by Data QA team
- A sample of calls (based on Six Sigma sampling method for accuracy) is monitored for Soft skills and Compliance to script
We provide our clients full access to live or recorded calls, which means you can always keep a check on the quality of calls made to your customers.
Good call center agents come with a basic level of skills. iPacesetters then puts the agents through our own training program to enhance skills in areas such as accent neutralization, listening skills and phone courtesy sales skills. Then we add project-specific training. We work in partnership with clients on objectives related to scripts, desirable demographics, key data points to acquire and data quality and these become part of the training program.
Telemarketing is a "numbers game". You use it to ensure that you get the required numbers by a specific data. However that is only one crude measure of success. Based on the mantra that you can only manage what you measure, iPacesetters places a big emphasis on metrics. We capture all the key data points in real time at the "point of contact" and then report through online dashboards where you can drill down from summary to individual record. We can look at the data by campaign, or by date. We make it our priority to get you results, and offer a payment by metrics cost structure to ensure your complete satisfaction with our services.
